Question 1

How do I know if solar is right for me?

Accepted Answer

There are several factors we can look at to determine if solar might be a good solution for your needs, including roof space, home energy usage, credit health, and eligibility for incentives. At Jusi Power, we start by calculating a quick savings estimate based on your home, location, and current electricity costs. We can then outline options based on your goals and the specifics of your home. All of this happens before you buy, allowing you to decide if solar is right for you based on a clear understanding of the potential costs and savings.

Question 2

What is solar energy? How do solar panels work?

Accepted Answer

Solar panels, also called photovoltaic or PV panels, consist of solar cells that are designed to capture the radiant light and heat contained in sunlight and convert it into usable clean energy for your home. When sunlight hits your solar panel, the photons of energy are converted into DC (direct current) electricity, which is then converted into AC (alternating current) electricity for use in your home. Solar panels are often grouped together to form a solar grid or solar array, allowing you to capture and harness the right amount of energy for your needs.

Question 3

Where should I start? It seems complicated.

Accepted Answer

You're right, solar energy can feel very complex, especially if you're researching providers, technologies, incentives, municipal requirements, permits, the list goes on. That’s why Jusi Power created end-to-end solar energy solutions that allow you to plug into savings with less time and no hassle. From financing and design to installation, tracking, and maintenance, our dedicated Customer Experience Team is here to answer questions, address concerns, and guide you through every step of the process.

Question 4

What is a solar offset?

Accepted Answer

Solar offset is a measurement of the yearly difference between the amount of electricity generated by your solar panels, and the amount of electricity your home uses. It’s typically expressed as a percentage.

Question 5

Are solar panels really worth it?

Accepted Answer

Yes! Whether you're looking to save money, save resources, or protect the natural environment from the effects of climate change, adding solar power to your home can be an effective way to tackle all three. Jusi Power solar customers can save thousands over the lifetime of their residential solar power systems—often earning credit on power they generate through net metering programs and recouping costs via various rebates and incentives. Meanwhile, the cost of conventional electricity is only going up. On the environmental front, an investment in sustainable, solar energy allows you to dramatically decrease your carbon footprint and your reliance on fossil fuels. It’s also a great way to boost interest in clean technologies and the economies they support.

Question 6

How do I find the right solar energy provider?

Accepted Answer

Depending on where you live, there may be hundreds of providers in your area or only a few. Either way, it can be difficult to find the right specialist for your solar energy needs and trust that you’re getting the best service. What’s more, many solar companies go out of business in the first few years, leaving homeowners with complex technologies, aging equipment, and no support. At Jusi Power, we vet and partner with the top solar inspection, service, and maintenance specialists in your area to deliver superior workmanship, every time. Our long-term maintenance and protection programs ensure you’re always in good hands with one-stop access to the best specialists in your area.

Question 7

How do I choose the right solar energy system for my home?

Accepted Answer

The right solar energy system for your home will depend on a variety of factors, including your current electricity usage, the size and layout of your roof, and your preferred level of energy independence. To hone in on the right solution for your home, we'll outline estimated costs, environmental impact, monthly savings, and long-term savings based on system sizes that work with your roof. Should you choose to invest, we’ll design a solution to meet your goals and maximize your savings—no haggling, no upselling, just right.

Question 8

What happens if I produce more power than I need?

Accepted Answer

If your home is connected to the grid and you’re located in a net metering area, any excess energy produced can flow back into the grid and may earn you credit on your electricity bill. If you choose to integrate energy storage with your solar power system, any excess energy that is produced and not immediately used by your household will function to charge your battery. This, in turn, allows you to access stored solar power for your home when energy usage exceeds production. Homeowners not connected to the grid often choose to increase their solar storage capacity to enable uninterrupted power regardless of weather or time of day.

Question 9

How can I pay for my solar energy system and installation costs? Are there financing options available?

Accepted Answer

Solar energy system and installation costs aren’t a cash-only thing—there are several financing options available. Two of the more common options are 1) a solar energy loan, which functions like a home improvement loan and 2) an energy efficiency mortgage designed to help homeowners fund updates on fixtures and features. Property Assessed Clean Energy programs are also available in some states, and grant homeowners upfront funding which they then repay over time through higher property taxes. If you’re interested in financing a solar energy system, Jusi Power’s dedicated customer care team is available to help clarify your options and identify which solution might work best for your needs.

Question 10

When will I make my money back?

Accepted Answer

Many homeowners want to know when they will reach their break-even point or payback date. This is when your total energy savings will exceed your total installation costs, and varies based on a number of factors, including the cost of electricity in your area, the amount of energy you use relative to the amount of energy you produce, the size and complexity of your solar energy system, your energy storage capacity, your eligibility for local and federal incentives, and your preferred financing method. That said, while electricity rates continue to rise, clean technologies have never been more affordable or efficient, resulting in a faster return on investment. Most current estimates for the average solar payback period in the U.S. fall between roughly 6 and 12 years.

Question 11

Is it risky?

Accepted Answer

Not at all. During the initial survey and design process, we’ll work with you to outline overall costs as well as financing options and any incentives you may be eligible for. Since solar panels require little to no maintenance and are designed to reduce or eliminate your monthly electricity costs, we can easily forecast your savings before you buy. Plus, with best-in-class technologies and ongoing customer support, you can count on long-term savings with your solar energy system.

Question 12

Are solar panels expensive to maintain?

Accepted Answer

Solar panels require little to no maintenance and often reduce the overall maintenance costs on your home by protecting the structure of your roof. To maximize the performance of your solar array, it is important to keep panels free of dust and debris. Natural patterns of wind and rainfall will do most of the work for you, but annual cleanings can help to keep them functioning at their best. Any advanced maintenance required is often due to unusual circumstances such as pests or home renovations and can easily be performed by a qualified Jusi Power Build Partner.

Question 13

What if something goes wrong?

Accepted Answer

At Jusi Power, we rely on best-in-class technologies that are both durable and easy to maintain. All of our solar panels come with a 25-year manufacturer product and performance warranty. Customers seeking additional coverage can opt into a comprehensive protection program that includes active energy monitoring, dedicated customer support, exclusive discounts, and top-quality maintenance services.

Question 14

Will solar panels work with my roof?

Accepted Answer

Before designing your custom solar solution, we’ll take a detailed survey of your property and assess the solar energy potential of your roof. Beyond the size, angle, and orientation of your roof, we’ll look at shading, estimated tree growth, materials, ventilation and drainpipes, and the overall condition or health. Because solar panel arrays can last 25-30 years without the need for repair or replacement, it’s important the roof beneath is in good shape. In some cases, it may be advisable to have your roof repaired or replaced entirely before the installation of solar panels can begin. Once installed, solar panels can protect your roof and reduce the need for ongoing repairs.

Question 15

Will I end up with outdated technology in a few years?

Accepted Answer

The first solar cells were manufactured by Bell Laboratories in the late 1950s and are still functional today. Likewise, panels installed on homes in the 1970s and 80s continue to generate power. Most solar modules today have a 25-year power output warranty and may continue to produce power well beyond that point. Homeowners interested in additional protection and savings can enroll in a protection plan and earn quick access to energy monitoring, dedicated customer support, exclusive discounts, and best-in-class maintenance services.

Question 16

What does it mean to be “off the grid”? Is that what I would be doing?

Accepted Answer

A home that functions “off the grid” is not dependent on public utilities, namely power and water. That said, wherever grid electricity is available, we recommend maintaining a connection. This allows you to source power from both the grid and solar panels depending on your usage needs relative to the power generated by your solar array. Homeowners who wish to function “off the grid”, whether by location/necessity or choice, typically require a larger solar array and the addition of a solar energy storage system (also known as a battery storage system).

Question 17

What about aesthetics? Will solar panels fit the design of my home?

Accepted Answer

You might be surprised. There have been huge advancements in solar technologies over the last decade alone, resulting in solar panels that seamlessly integrate with the architecture of your home.

Question 18

Do solar panels work on cloudy or rainy days? What if I live in a cloudy area?

Accepted Answer

It’s a common misconception that solar panels won’t work in cloudy, rainy, or snowy areas. In reality, your solar panels can still capture and generate power from indirect light. During the initial survey and design process, we’ll examine your overall electricity usage relative to your potential solar energy production and structure your array to optimize savings. Geography and weather are key factors in this process. In some cases, we may recommend integrating battery storage with your solar energy system to extend the benefits of energy produced across cloudy and inclement weather.

Question 19

What if my utility bill is pretty low already?

Accepted Answer

Electricity rates vary by location, so some American households benefit from low monthly costs. That said, electricity rates are generally on the rise and the environmental costs of relying on fossil fuels remain. Our solar savings estimator can help your forecast potential savings based on your location and current monthly electricity costs.

Question 20

What type of solar panels and inverters do you use?

Accepted Answer

Jusi Power solar panel installations rely on premium panels in solid black. We currently use either Q CELLS solar panel modules (Q.PEAK DUO BLK ML-G10) or REC Alphα® Pure Black 400 solar panels, with either Enphase or SolarEdge inverters. While equipment offerings are subject to change based on location and availability, we maintain selective product and performance standards to ensure that every solar energy solution promises peak performance, efficiency, and reliability.

Question 21

What are the product specifications for Q CELLS solar panels?

Accepted Answer

Q.PEAK DUO BLK ML-G10+ Dimensions: 73.98" L x 41.1" W x 1.26" D Maximum System Voltage: 1000 Volts (IEC)/1000 (UL) Inclusive 25-year product and performance warranty Innovative all-weather technology: Excellent low-light and temperature behavior Extreme Weather Rating: Certified for high snow (5400Pa) and wind loads (4000Pa) Q.ANTUM Technoloy: Efficiency rate up to 21.4% Enduring High Performance: At least 98% of nominal power during the first year. Thereafter maximum 0.5% degradation per year. At least 93.5% of nominal power up to 10 years. At least 86% of nominal power up to 25 years.

Question 22

What are the product specifications for REC Alphα® Pure Black solar panels?

Accepted Answer

REC Alphα® Pure Black 400 solar panels Dimensions: 71.69" L x 40.0" W x 1.18" D Maximum System Voltage: 1000 Volts (IEC)/1000 (UL) 25 Year Warranty: Product and Performance Warranty (RECProTrust -Installed by an REC Certified Solar Professional) Harsh Weather Durability: Excellent low-light and temperature behavior Withstands up to 7000 Pa Technology: Efficiency rating up to 21.6% Enduring High Performance: First year degradation is 2%, annual degradation 0.25%, Power in Year 25 is 92%.

Question 23

How do I get the most out of my solar panels?

Accepted Answer

Great question!  Our solar panels are highly efficient and require little to no maintenance. That said, there are a few things you can do to ensure you’re getting the most out of your solar array. For peak efficiency, make sure your solar panels are free of dust and debris. Regular weather patterns will do most of the work for you but annual cleanings can be of benefit. Smart home features and devices such as thermostats, shade and lighting solutions, energy-efficient appliances, and home automation systems can dramatically reduce your overall energy usage. You can optimize your clean energy usage by scheduling high energy chores (such as doing the laundry or running your dishwasher) for sunny hours/days when production levels are at their highest.

Question 24

If there is a power outage, will my power go out?

Accepted Answer

If you add a home battery to your solar power system, you can avoid disruptions caused by grid outages. The amount of energy available for you to use in case of an outage will depend on several factors:
 • The size and production of your solar panels
 • The size of the battery installed
 • The battery state of charge when the outage occurs
 • The areas or appliances in your home that are prioritized to receive power when the grid goes down.
If, however, your solar energy system does not include a home battery, then yes, your power will go out. In the event of an outage, all standalone solar energy systems will automatically shut down in accordance with grid codes and mandatory inverter specifications.

Question 25

How much of my home can be powered by solar energy?

Accepted Answer

That depends on your overall household energy usage relative to the total capacity of your solar array.

Question 26

How do I find solar energy building codes for my area?

Accepted Answer

Researching policies, building codes, and permits can be of the more challenging aspects of installing residential solar power. Our dedicated team will work on your behalf to navigate state, local, and utility requirements. We’re always up-to-date on the processes in your area so can move through building codes and permits with the ultimate efficiency. Many homeowners’ associations also have rules or covenants that dictate the design, placement, and installation of solar panels. If your home is part of an HOA, we're here to guide you through.

Question 27

Will I no longer receive an electric bill with solar panels?

Accepted Answer

If you make use of a larger solar array and sufficient solar energy storage, you can go “off the grid” and will no longer need to receive power from the local electricity company. However, if you maintain a connection to the grid, you will still receive an electricity bill, though you can dramatically reduce the amount you pay each month thanks to the energy produced by your solar panels.

Question 28

How does solar energy work with my electricity company?

Accepted Answer

It depends on how electricity rates are structured in your area. If you’re in an area with full net metering, every kilowatt-hour (kWh) of energy produced by your solar power system counts as a credit towards your energy bill. When your panels produce more energy than you use, the excess power is fed into the grid for use in your community. When your panels produce less energy than you use, you can draw power from the grid. Your bill will be calculated based on the total energy you use relative to the total energy you produce. If, however, you’re in an area with time-of-use rates, your electricity rates are structured to increase during peak usage hours and decrease during low usage or off-peak hours. In this case, solar storage may be an easy way to save money on your monthly electricity costs by allowing you to tap into stored energy when rates go up and rely on grid power only when rates are low.

Question 29

How do I prepare my roof for solar panels?

Accepted Answer

Before you agree to install solar panels on your home, it’s best to have your roof inspected. Removing and reinstalling solar panels to fix a roof can be costly and time-consuming. In some cases, it may be advisable to have your roof repaired or replaced entirely before installing your solar array.

Question 30

How much does a solar power system cost?

Accepted Answer

The cost of your solar power system will vary based on a number of factors including your location, the size and complexity of your solar array, installation fees in your area, and the amount of energy storage you require. That said, solar technologies have never been more efficient or affordable. When selecting the right system for your home, we'll work with you to outline your overall costs as well as financing options and any incentives you may be eligible for.

Question 31

How do solar tax incentives and rebates work?

Accepted Answer

The Federal Investment Tax Credit or ITC can be applied toward solar panels, solar batteries, and in-home vehicle chargers, and allows you to deduct a percentage of your solar system and installation costs from your total tax liability for the year of purchase. If your credit is higher than your total tax liability for the year of purchase, the difference can be rolled over to subsequent years.

Question 32

What about DIY solar? Can I install my own solar panels?

Accepted Answer

While it is possible to install your own solar array, it’s not advisable for a few key reasons.

1) The materials are typically more expensive. 
2) It can be difficult to determine the best position for your panels.
3) The electrical work requires special training to complete. 
4) A DIY installation may void any warranties on the solar panels.

Also, depending on where you live, the permitting process can be quite difficult and you may miss out on tax incentives and rebates that a Jusi Power specialist will be familiar with and can help you navigate.

Question 33

What if I need to move or sell my home after I’ve installed solar panels?

Accepted Answer

While it is possible to remove solar panels and reinstall on a new home, it's often preferable to sell the home with the panels in place. Solar panels increase the value of your home, making it stand out, sell faster, and earn more in the national real estate market. If you choose to lease your solar array, it can easily be transferred to a new homeowner.